Do you accept returns?

Yes, before returning your product to us please see our returns policy on the Terms & Conditions page.

How can I pay?

Debit card, credit card, cheque or PayPal (but I’m sorry we can’t take Maestro as their security forces a new  3D secure password requirement for all card holders).

How quickly will I get my parcel?

Orders before 2:30 pm are processed the same day and all parcels go via Royal Mail 1st class. So if you’re in the UK, you should receive you parcel within 2 or 3 days.

Do you ship abroad?

Yes we do, see shipping tab at the top of the page.

For more information please see our shipping and payments page.

Can I place my order over the phone?

Yes you can, please call us on 01326 373268 to place your order or ask our friendly team any questions you may have.

Alternatively you can email us with your queries at: hello@thebigtightscompany.co.uk