How much is shipping?

Shipping is a fixed price, regardless of the size of the order
£2.95 for UK
£3.55 for Europe
£4.55 Worldwide.

How long will my parcel take?

Your order is dispatched within 24 hours on week days, and delivery time is approximately
UK 1 to 3 days
Europe 4 to 5 days
Australia 6 to 12 days
USA 12 to 25 days
Worldwide 10 to 30 days.

How can I pay?

Debit card, credit card, cheque or PayPal (but I’m sorry we can’t take Maestro as there security forces a new  3D secure password requirement for all card holders).

I’m having problems getting my card accepted?

If you are having problems paying with your card, especially Worldwide, try the PayPal payment option at the checkout. You do NOT need a PayPal account to use this facility, ignore the options to create an account and proceed as normal.

My payment has failed, I can’t face doing it again?

If your order has failed repeatedly, you can request a PayPal bill from us which we will send you via email – it will not be necessary to repeat the order as we will have a copy of the failed order. Just contact us with your name and we will forward an invoice that you can pay with your bank card.

My payment keeps failing, I am from the USA?

The main reason for a failed USA payment is that you must abbreviate your State on the card payment page for your payment to go through. For example, New York is NY. If you don’t know your State abbreviation, follow this link: State abbreviations